Your Privacy

NOW Clare Ltd ("nigelclare.com", "we", "our", "us") and its subsidiary companies respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with.

If you are under 16, we require that you inform a parent or guardian about nigelclare.com's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with nigelclare.com or placing and order with nigelclare.com .

The following information is provided by nigelclare.com to enable our online visitors to be fully informed of our Privacy Policies. By visiting nigelclare.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

• What personal information do we collect from you and how?

• What about Cookies?

• How this information may be used, including anyone it might be shared with

• Marketing opt-in and opt-out provisions

• How you can access and if necessary, change the personal information nigelclare.com maintains

• Safeguarding your personally identifiable information

• Where and how to ask questions or file complaints

 This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link. nigelclare.com is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.


WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

nigelclare.com collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by nigelclare.com. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

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WHAT ABOUT COOKIES?

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

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HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

nigelclare.com may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the NOW Clare Limited group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

 

We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.

 

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

 

From time to time nigelclare.com may employ third party business partners to collect personal information on nigelclare.com 's behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by nigelclare.com to comply fully with the nigelclare.com Privacy Policy.

 

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MARKETING OPT-IN AND OPT-OUT PROVISION

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about nigelclare.com, our subsidiaries or selected business partners; and/or

 

(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about nigelclare.com, our subsidiaries or selected business partners; and/or

 

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by nigelclare.com.

 

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a nigelclare.com customer care representative on +44 (0)1257 249 040 or by email at care@nigelclare.com.

 

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HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION NIGELCLARE.COM MAINTAINS

If for any reason you are concerned that the personal information held by nigelclare.com is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer finance check. If you prefer, you may contact us by email at care@nigelclare.com and we will amend your personal details.

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SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

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WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy, please go to the help section of the web site where frequently asked questions (FAQ's) are answered, if you require more information please go to the Contact Us section of the web site and send an e mail to the relevantnigelclare.com department. If you wish to talk to a nigelclare.com customer care representative please call +44 (0)1257 266 224 or write to: c/o Data Protection Officer, NOW Clare Limited, 10-14 High Street, Chorley, Lancashire PR7 1DN.

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